However if anyone can share their experience with this, that would be great - it can't just be me! We are going to do some work to identify which updates may have caused this, but I can't find anyone online who has had this same experience in the past 6 months.
It is just not the best practice for us to keep doing this, now that it is not a blip of 1 or 2 users. The workaround is to just delete the user profile from the machine and then re-create the user profile by getting them to login again. I have looked at other articles and tried a whole host of fixes, such as running Powershell commands to reinstall the start menu, restart Windows Explorer, repair MS office, DISM restore health, SFC and the humble reboot. Therefore whatever issue or corruption happens, it is specific Windows user profile on the machine. If you log in to the machine as another user, then the start menu works OK and the Microsoft Office apps behave normally, and activate OK. When the issue occurs it only happens to the specific user profile. However they all use Windows 10 and Microsoft Office 365 Desktop apps from our E3/E5 license. The users that it has happened to have different makes and models of laptop, different sets of software and work at different geographical locations. We have lets say 500 machines and this has happened to approx 1% of the machines. By stops working I mean the start menu won't open and by play up I mean the O365 desktop apps will no longer activate, or if they do open then they don't work properly - such as Outlook gets stuck asking for the password.
#Window 10 start menu problem update
Following a Windows Update and reboot, the start menu stops working and Office 365 desktop applications start to play up. At the business where I work, we have had a few machines have an issue.
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