Pulling reports on revenue, cash handling, receipts, and for running EOW and EOM. Vista Back Office Proficiency includes but is not limited to Auditing a teammates POS Usage, Credit Card Research, Writing Grids and changing status' in Showtime Manager.Vista Ticketing Point of Sale Proficiency includes but is not limited to Ringing up Tickets, comping tickets, swapping tickets, refunding tickets, creating and refunding memberships, selling special tickets, selling and redeeming paper Marketing and Re-Admit Passes, selling gift cards, redeeming points.Secure Access to the safe room and safe.Health Department Evaluation Scores received are 95% or higher when completed on shift.Cash Handling system in place and adhered to on shift.Work closely with assigned department Manager to ensure all teammates pass quarterly certifications with a 95% or higher.Ensure timely reporting of guest injuries to the HR Department and Corporate.
Ipic gift card balance mod#
Ensure timely reporting of team member complaints to MOD or SGM.Coach, develop, and manage all team members to ensure their individual success of on shift goals.Ensure all Ninjas, Express and Guest Service staff are upselling their relevant products on shift.Accurately execute initiatives and policies with improvement to quality, service, marketing and operations.Speak knowledgably about Special events and provide necessary information to inquiring Guests when Event Sales Manager is unavailable.Solicit and monitor Guest Feedback regarding their experience and act accordingly.Execute Guest Experience plan for Net Promoter Score Success.Manage all shift side work, and guest metrics including red call lights and NPS scores.Ensure Safety and Sanitation while on shift.Manage all necessary Repair and Maintenance issues.May Assist in inventory with Salaried Manager.Monitor/support team member performance and hold staff accountable for their performance, ensuring Guest Experience and meeting or exceeding company standards.Manage the Guest Experience Guest relations and recovery.Manage daily operations including cleanliness, R&M, organization, staffing, side work, MOD execution plan.Work scheduled opening, mid, and closing shifts and be on time for additional required events (manager meetings, staff meetings, training seminars, etc.).Ensures the safety of our Guests, Team, and property, overseeing the quality and consistency of our food and beverage, and adherence to IPIC Policies and procedures. Accountable for supporting the salaried manager on shift by leading the operations of the location and a team of hourly teammates.
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